Cookies and Privacy Policy

Effective Date: [30/5/2025]

Website: https://www.dvcgroup.co.uk

Company: De Vere Care Partnership ("we", "us", "our")

1. Introduction

Welcome to De Vere Care Partnership. We are committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you interact with our website or use our home care services. It also outlines how we use cookies to improve your experience.

By using our website, you agree to the terms of this policy.

2. Who We Are

De Vere Care Partnership provides a wide selection of professional domiciliary care services tailored to meet individual needs — from occasional visits to full-time live-in care.

As a care provider, we process personal data to support clients, manage care staff, and communicate effectively and securely with families and professionals.

3. What Personal Information We Collect

We may collect and process the following information:

From Website Visitors:

• Name, email, and phone number (via contact or enquiry forms)
• IP address and browsing data (via cookies)
• Consent preferences
• From Clients and Service Users:
• Full name, address, date of birth
• Emergency contact details
• Care needs and support plans
• Health information and medical history
• Payment or funding information (if applicable)
• We handle health and care-related information sensitively and in strict compliance with UK GDPR and health sector standards.

4. Legal Basis for Processing

We process your personal data under the following legal bases:

Consent: When you opt in to receive communication or submit an enquiry

Contractual necessity: When we provide care services to you

Legal obligation: For regulatory compliance and safeguarding

Legitimate interest: To manage and improve our services and respond to your requests

5. How We Use Your Information

We use personal data for the following purposes:

Responding to your enquiries and requests

Delivering tailored care and support services

Managing care plans and staff schedules

Communicating with next of kin or authorised representatives

Fulfilling legal and regulatory obligations

Enhancing our website and services via anonymised analytics

6. Cookies

What Are Cookies?

Cookies are small data files stored on your browser when you visit our site. They help us understand how visitors use our website, ensuring we provide an accessible and secure experience.

Types of Cookies We Use

Type Description

Essential Enable core functionality like security and form submission

Analytics Help us improve website performance (e.g. Google Analytics)

Preference Remember your settings or choices (e.g. cookie consent)

Managing Cookies

When you first visit our site, you’ll be prompted to accept or manage cookies. You can also disable cookies in your browser settings.

7. Data Sharing and Storage

We do not sell your personal information.

• We may share data with:
• Our care staff and registered managers
• Health professionals (with your consent or under lawful requirements)
• IT service providers and secure cloud systems (for care management and communication)
• Regulatory or safeguarding bodies where required by law
• All data is stored securely within the UK or in compliance with UK GDPR requirements.

8. Data Retention

We retain personal data only as long as necessary:

For website enquiries: up to 12 months unless you become a client

For care records: in line with health and social care regulations (typically 6 years after end of care)

For staff records: in accordance with employment laws

9. Your Rights

You have rights under UK GDPR, including:

• Access to your data
• Correction of inaccurate data
• Erasure (“right to be forgotten”) in certain circumstances
• Restriction or objection to processing
• Portability (data transfer)
• Right to lodge a complaint with the Information Commissioner’s Office (ICO)

More info: https://ico.org.uk/

To exercise your rights, contact us using the details below.

10. Security

We take appropriate steps to protect your data:

• Encrypted and password-protected systems
• Secure email and cloud platforms
• Access controls and staff confidentiality training

11. Third-Party Links

Our website may link to other websites. We are not responsible for their privacy practices. Please review their policies when visiting those sites.

12. Updates to This Policy

We may update this policy to reflect changes in the law or our practices. The latest version will always be available on our website.

13. Contact Us

If you have any questions or wish to exercise your rights, contact:

De Vere Care Partnership

Address 1: Unit 8A, Bourne Court, Woodford Green, IG8 8HD

Email: info@dvcgroup.co.uk / Phone: 020 8066 3070

Address 2: Suite 1, Unit 8, Kingsdale Business Centre. Chelmsford, CM1 1PE 

Email: Essex@dvcgroup.co.uk / Phone: 0333 888 1310

Address 3: Southend-on-Sea, Southend-on-Sea, SS2 4AF, Essex.

Email: info@dvcgroup.co.uk / Phone: 01702 789 780